Location: Gurgaon (Work From Office)
Salary: Up to ₹3.48 LPA
Experience: Fresher to 1 year in Customer Support
Education: Undergraduates / Graduates
About the Company
Our client is a global customer experience specialist, providing exceptional customer support and business process outsourcing (BPO) services across various industries. With a presence in over 20 countries, it is known for its people-first culture, continuous learning opportunities, and focus on delivering world-class service experiences.
About the Role
We are looking for enthusiastic and customer-oriented individuals to join Customer Support Team. The role involves handling customer queries, providing accurate information, and ensuring a positive experience for every interaction.
If you have excellent communication skills and a passion for helping customers, this opportunity is for you!
Key Responsibilities
- Handle inbound customer calls and chats in a professional and courteous manner.
- Resolve customer issues efficiently while maintaining high service standards.
- Provide accurate information about products, services, and policies.
- Document customer interactions and escalate unresolved issues when necessary.
- Work collaboratively with team members to ensure smooth operations.
Key Requirements
- Excellent English communication skills (spoken and written).
- Strong problem-solving and interpersonal abilities.
- Ability to handle customer interactions with patience and professionalism.
- Prior experience in customer support is an advantage (not mandatory).
- Comfortable working in a fast-paced environment.
- Virtual interviews available.
Why Join?
- Opportunity to work with a global leader in customer experience management.
- Dynamic work culture with learning and growth opportunities.
- Competitive salary and on-the-job training.
- Exposure to international clients and professional development programs.
