Location: Gurgaon
Salary: Up to ₹3,00,000 per annum
Experience: 1 – 3 years
Education: Graduation (Any Stream)
Shift Timing: 8:00 AM – 8:00 PM (Any 9-hour rotational shift)
Working Days: 6 days a week (Rotational week off)
Process: Inbound
About the Company
Our client is one of India’s most trusted and well-established consumer durables companies, known for its wide range of products across home appliances, fans, sewing machines, kitchen appliances, and water solutions.
With a legacy of over eight decades, our client stands for quality, innovation, and customer satisfaction. The company has a strong nationwide presence and continues to build enduring relationships with millions of Indian households by delivering reliable products and exceptional service.
About the Role:
As a Service Associate, you will play a key role in ensuring customer satisfaction by providing accurate information, resolving queries, and offering end-to-end support through inbound communication channels. This is a customer-focused position that requires patience, efficiency, and excellent communication skills.
Key Responsibilities:
- Handle inbound customer calls and resolve product or service-related queries.
- Provide accurate information on products, warranties, and service requests.
- Maintain and update customer records in the system.
- Coordinate with internal teams to ensure prompt resolution of complaints.
- Ensure adherence to service quality standards and company policies.
- Strive to enhance customer experience through courteous and proactive communication.
Requirements:
- Graduate in any discipline.
- 1 to 3 years of experience in customer service / inbound support.
- Strong communication and interpersonal skills.
- Good command over English and Hindi.
- Flexibility to work in rotational shifts and week-offs.
Why Join?
- On-roll employment with long-term career growth opportunities.
- Be part of a reputed and customer-centric organization.
- Exposure to a professional work environment and supportive team culture.
